App Squad- Part Time

Miami HEAT

Part Time
Miami HEAT
Miami, FL

Job Details

Description of the Position: The Mobile team seeks enthusiastic, tech-friendly individuals to join our department and help achieve our big goals. As a member of the App Squad, you will collaborate with our department to help support our main endeavor: transforming the AmericanAirlines Arena into a cashless and paperless environment. As a member of the App Squad, you will be required to work all home HEAT games and assist in the game or event day set up and preparation. 

Essential Requirements:

  • Serve as highly visible expert on the Miami HEAT app, engaging with fans and troubleshooting any issues
  • Answer fan questions and assist with Mobile Entry, Ticketing, and Wallet signup pregame
  • Work closely with the key team members on increasing mobile app usage and support of other mobile initiatives across the organization.
  • Execute marketing and user acquisition campaigns
  • Serve in an on-site leadership role at Miami HEAT events
  • Help plan, attend, and execute trainings on the HEAT app to internal staff members
  • Brainstorm and present ideas for increasing fan engagement through events, marketing campaigns, outreach, etc.
  • Develop post-event reports that showcase each sponsor’s exposure and prove the fulfillment of key goals 
  • Supporting the Mobile team with additional projects, as assigned


  • Excellent written and verbal communication
  • Must be available to work weekends and evenings starting August 2017
  • Outstanding attention to detail.
  • Demonstrated understanding and familiarity with new technology and mobile apps
  • Experience with sales, customer facing positions, and/or product donation solicitation preferred
  • A passion for finding solutions and providing unparalleled customer experiences
  • Knowledge of marketing and experience promoting an event, a company, or a brand preferred
  • Ability to interact effectively and in a profession, diplomatic, and mature manner
  • Strong leadership abilities and a self-starter able to work independently or as part of a team


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