Customer Service Smile Attendant

Atlanta Hawks and Philips Arena

Part Time
Atlanta Hawks and Philips Arena
Atlanta, GA

Job Details

Do you want to be a part of the most dynamic and diverse entertainment venue in Atlanta? If so, the Atlanta Hawks and Philips Arena team is for you! We are committed to growing our family with genuine and fun people to host the best events downtown. No matter your experience, you will grow as a professional, be a part of the action, and make lasting memories for everyone.   

We are looking for someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns.

PURPOSE (THE WHY):  Help people have fun in a safe environment with each day being different from the next

THE ROLE (THE HOW):  Play a crucial role by providing assistance and/or controlling access to guest and team members.  Very socially-focused; requires “how can I help you?” attitude.

RESPONSIBILITIES/DUTIES:  As a Smile Attendant, you will greet, direct, and assist our guests in a variety of positions: safety host, parking host, & section host, just to name a few. Communicating effectively and professionally with guests and team members will be paramount. Other important duties include

  • Greeting with a smile, directing and assisting guests

  • Searching bags of guests entering Philips Arena according to set guidelines

  • Anticipating guest needs and concerns; being proactive

  • Directing guests to seating sections as well as other attractions and amenities within Philips Arena

  • Handling guest issues according to arena guidelines and code of conduct; writing incident reports in accordance to policy

  • Consistently perform at an elevated level of service and possess competent Judgment.

  • Other duties as required to elevate levels of service

In addition to the above duties, the SMILE attendant must embrace and always model the S.M.I.L.E. attributes, some of which are below:

 S- Southern Hospitality:

  • Gives eye contact, smiles, warmly greets and says PLEASE and THANK YOU to guests at every interaction

  • Offers to go above and beyond to make guest and teammates feel  you are happy to see them

  • Always professional in appearance and behavior

M- Make a Moment:

  • Actively engage with guests.

  • Deliver elevated service to each guest, regardless of pace

 I- Individuals Matter:

  • Takes ownership of a guest’s issue and follows it until completion

  • Treats guests and teammates the way you would want to be treated

  L- Loyalty:

  • Remembers we are the Atlanta Hawks – Support the brand always.

  • Demonstrates commitment to building cleanliness

E- Empowerment:

  • Asks questions when unsure of job duties

  • Keeps purpose of helping people have fun in a safe environment top of mind

QUALIFICATIONS: Please list all qualifications, indicating required and preferred

  • 3+ years previous customer service experience preferred

  • Must be poised, articulate, and comfortable when speaking with all guests

  • Team player attitude and ability to work in a team environment

  • Great verbal and written communication skills; basic report writing skills necessary

  • Ability to interact with a diverse group of guests in a friendly and positive manner

  • Physical requirements include ability to stand 4-6 hours at a time and walk up and down stairs

  • Must be able to work a flexible schedule to include nights, weekends and holidays; must be able to report to work no later than 5:30 for weekday events

  • Must be able to pass a criminal background check

  • Must be poised, articulate, and comfortable when speaking with all guests

  • Team player attitude and ability to work in a team environment

  • Great verbal and written communication skills; basic report writing skills necessary

  • Ability to interact with a diverse group of guests in a friendly and positive manner

  • Physical requirements include ability to stand 4-6 hours at a time and walk up and down stairs

  • Must be able to work a flexible schedule to include nights, weekends and holidays; must be able to report to work no later than 5:30 for weekday events

  • Must be able to pass a criminal background check

The Atlanta Hawks & Philips Arena is an Equal Employment Opportunity (EEO) employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; national origin; sexual orientation; gender (including same gender); pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; veteran status; genetic information; or any other category protected by federal, state, or local law. Violation of this policy will result in disciplinary action, up to and including immediate termination.

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