Part Time Traffic Ambassador

Atlanta Hawks & Philips Arena

Part Time
Atlanta Hawks & Philips Arena
Atlanta, GA

Job Details

Responsible for supervising and coordinating activities of the Parking & Traffic Staff of the venue, who fulfill roles as Parking Lot Attendants and Traffic Controllers. Supervisor will be expected to oversee staff in tasks in either or both of these areas. Duties may also include management functions.

RESPONSIBILITIES/DUTIES:  

  • Direct pedestrians to and from Philips Arena by controlling movements at various crosswalks while using hand signals, traffic wands or flashlights as necessary
  • Provide guests with directional assistance to and from venue, vehicles, designated drop-off/pick-up zones
  • Maintains all equipment from check-in until check-out to include vests, light wands, radios and any other provided traffic equipment
  • Lift, position, and remove barricades, signage, cones and other equipment to open or close pedestrian traffic.
  • Responsible for ensuring that all equipment and signage is properly placed and collected before, during and after events
  • Inspects parking lots before each event at Philips Arena to ensure a safe and efficient operation
  • Patrol parking lots during Philips Arena events to monitor for theft or otherwise unsafe conditions
  • Keep parking areas clean and orderly to ensure that space usage is maximized
  • Participate in department trainings and staff briefings in order to be well-informed and prepared to execute event-specific duties and needs for all Philips Arena events
  • Display all guest services standards as delivered through SMILE 2.0 trainings to include greeting, directing and assisting guests and reporting customer inquiries and complaints to management
  • Assist Director, Safety and Security and Traffic Coordinator to ensure compliance with all safety, health and security policies and procedures, as well as local, state, and federal laws and Perform other duties as assigned by Supervisor and not otherwise prohibited by Law or Company

Policy Perform other duties as assigned by Supervisor and not otherwise prohibited by Law or Company Policy 

QUALIFICATIONS:
 

  • High school diploma/GED
  • Two years traffic control experience
  • Maintain crowd control and ensure guest safety through surveying and watching the crowd at all times
  • Clear criminal record check
  • Good verbal and written communication skills
  • Detail oriented, professional image and integrity
  • Be able to sit, stand and/or walk for extended periods of time
  • Computer skills
  • Valid GA Driver’s License
  • Must be able to work any shift including nights, weekends and holidays; and/or extended hours
  • Must be physically able to demonstrate proficiency with all safety equipment, as well as obtain and keep current Traffic and First Aid Certification and pass written tests related to traffic policies and procedures on an annual basis

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